Emergency Preparedness within TECOM

Emergencies, disasters, accidents, injuries, and crime can occur at any time without warning. Being physically and psychologically prepared to handle unexpected emergencies is an individual as well as an organizational responsibility of all occupants and businesses within TECOM Free Zone.

The information provided on these web pages is designed as a tabbed, quick-flip reference packet and is developed in conjunction with the crisis plan to minimize the negative effects resulting from an emergency. Please read this guide thoroughly before an emergency occurs and become acquainted with its contents. The online guide is provided for reference. Print and prepare a hard copy of these procedures filling in the respective templates provided for your business/office and keep it in an easily accessible place in your office for immediate reference. Communicate it to all in your office and Do Not File it. When you are familiar with the information, you will be better prepared to protect yourself and your coworkers. Do not count on these web pages to be available during emergencies; natural disasters and power outages may disable the network.

If you have questions about a unique situation that is not covered in this reference guide, need additional emergency information, or would like to suggest or provide a feedback please send a message to ehs@tecom.ae or Customercare@tecom.ae or call Customercare on (9) 367 6667 (from Internal IP phone) or (04) 367 6667 (from Mobile phone)

What You Can Do Now to Prepare

• Keep enough emergency supplies in your office or car (medication, flashlight, comfortable shoes, bottled water, food, batteries, and portable radio) for up to seventy-two hours in case of a serious emergency.
• Prepare your business /office Emergency Evacuation Plan by filling in the required information in the template provided and submitting the same to your Business Entity or Security.
• Fill in the Emergency Plan Card for your business/office.
• Print and Post these emergency procedures information in a visible location in your office and communicate it to all.
• Become familiar with the quickest exit routes from your office and building and alternate routes. Next to the elevators and on every floor are Emergency Evacuation Maps to guide you. You can request a soft or hard copy of the map of your floor from the same contact as above.
• Locate the nearest fire extinguisher (normally in the fire cabinets) and Manual Call Point (MCP) station (the little red box on the corridor walls, with either ‘break glass’ or ‘pull lever’ fire alarm activation device) and register for an evacuation drill procedure awareness training course through the business entity where you are located.
• Undergo other emergency training courses such as cardiopulmonary resuscitation, first-aid, basic fire fighting etc.
• Prepare your own personal home emergency plan for your family specifying what to do, where to go, and how to cope until you are all able to get together. Designate an out-of-emirate relative or friend to act as a contact for separated family members.

Additional Information

Phone Numbers

Communication to Business Partners