Emergency: Suspicious Package or Object

If you receive or discover a suspicious package or foreign unfamiliar object or device, do not touch it, tamper with it, or move it. Dial the Emergency Hotline on 777 (from Internal IP phone) immediately and report it.

Detecting Suspicious Packages or Letters

Suspicious packages are not limited to those delivered by a commercial courier or postal carrier. Below is a general guideline that characterizes or indicates of a suspicious package:

1. Lumps, bulges, or protrusions on the package
2. A lopsided or heavy-sided package or excessive masking tape
3. Handwritten addresses or labels from companies (check to see if the company exists and if they sent a package or letter)
4. Packages wrapped in string


5. Excess postage on small packages or letters


6. No postage or cancelled postage
7. Handwritten notes, such as, “To Be Opened in the Privacy of,” “Confidential,” “Your Lucky Day Is Here,” “Prize Enclosed”
8. Restrictive markings such as “confidential” or “personal”
9. Improper spelling of common names, places, or titles
10. Generic or incorrect titles. Titles with no name attached
11. Leaks, stains, or protruding wires, string, tape, etc.
12. Hand delivered or “dropped off for a friend” packages or letters
13. No return address or a nonsensical return address
14. Any letter or packages arriving before or after a phone call from an unknown person asking if the item was received

Detecting Unattended or Suspicious item in the facility

1. If you notice any unattended items such as briefcase, backpack, package etc inform the reception or building security officer.

If you cannot locate the security officer call Emergency Hotline on 777 (from Internal IP phone) giving details of the item and your contact information.
Move people away. Do not move or open the package. Do not investigate too closely. Do not cover or insulate the package.
Refer to Bomb Threat guidelines also.